1 Overview & Acceptance
These Terms & Conditions govern all taxi reservations made with Anaya Cab Service (taxidehradun.com) via website form, WhatsApp or phone. By confirming a booking with us, you agree to these transparent terms.
2 Booking & Confirmation
Bookings are accepted 24 hours a day, 7 days a week. When you book, our dispatch team provides driver details, vehicle registration number, and pickup time. Most local and airport bookings require no upfront advance.
- Provide accurate pickup location, flight/train details, passenger count and luggage volume.
- Child seats or specific route requests must be informed at the time of booking.
- Driver tracking and real-time status updates are provided via WhatsApp.
3 Fares, Tolls & Payments
Our pricing model is 100% transparent with zero surge pricing:
- Included: Vehicle rental, fuel, driver allowance and complimentary waiting time for airport flights.
- At Actuals: National highway tolls, state border entry taxes, FASTag charges and commercial parking fees (supported by official receipts).
- Payment Methods: Cash, UPI (Google Pay, PhonePe, Paytm), and Net Banking after trip completion.
4 Passenger Guidelines & Safety
To ensure comfortable and safe mountain journeys across Uttarakhand:
- All passengers must follow state seatbelt guidelines.
- Carrying hazardous materials or illicit items is strictly prohibited.
- Hill driving regulations in Uttarakhand enforce speed limits and night driving restrictions in high-altitude zones for safety.
5 Cancellation & Rescheduling
We provide a flexible, customer-first cancellation policy. You can cancel or reschedule local/airport pickups free of charge up to 2 hours prior to pickup. For multi-day or Char Dham Yatra tours, please refer to our dedicated Cancellation & Refund Policy.
6 Frequently Asked Questions
How is my taxi booking confirmed with Anaya Cab Service?
Your booking is confirmed once we send the driver name, vehicle number, pickup time and fixed fare via WhatsApp or SMS. For most local, airport and outstation trips, zero advance payment is required.
Are toll taxes, parking and state taxes included in the quoted fare?
Quoted fares include vehicle hire, fuel and driver allowance. Toll taxes, state border permits, FASTag charges and attraction parking are charged at actuals with transparent receipts.
Can I reschedule or change my pickup time?
Yes, pickup timings can be modified at no extra charge by notifying us at least 2 hours before local/airport trips or 6 hours before outstation trips via call or WhatsApp.
What payment methods do you accept?
We accept Cash, UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking and major Debit/Credit Cards upon completion of your trip.