1. Free cancellation window
You may cancel your booking free of charge if you do so within the windows below, measured from the scheduled pickup time:
- Local & airport rides (Dehradun): at least 24 hours before pickup.
- Outstation & Char Dham / multi-day trips: at least 48 hours before pickup.
Cancellations inside these windows carry no fee, and any amount collected is refunded in full.
2. Cancellation charges
If you cancel closer to the trip time, the following charges may apply to cover driver allocation and standby:
| Trip type | Cancelled before pickup | Charge |
|---|---|---|
| Local / Airport | More than 24 hours | Free |
| Local / Airport | 4 – 24 hours | 10% of fare |
| Local / Airport | Less than 4 hours | 25% of fare |
| Outstation / Char Dham | More than 48 hours | Free |
| Outstation / Char Dham | 24 – 48 hours | 15% of fare |
| Outstation / Char Dham | Less than 24 hours | 30% of fare |
3. No-show policy
If the assigned driver arrives at the pickup point and is unable to reach you after reasonable attempts, and the trip is not completed due to passenger no-show, the applicable late-cancellation charge (as per the table above) may apply. Please keep your phone reachable and inform us promptly of any change.
4. Refund process
Approved refunds are processed to the original payment method, or by the method agreed with our support team, typically within 3 to 7 working days of cancellation confirmation. For cash or pay-after-trip bookings where no advance was taken, no refund is required and the booking is simply closed.
5. Driver or weather cancellations
If Anaya Cab Service or the driver cancels, or if a trip cannot operate due to severe weather, landslides, road closures or any force-majeure event, you are entitled to a full refund or a free reschedule — your choice — with no penalty.
6. How to cancel
Cancelling is simple — reach us through any channel with your name and trip details:
- Call our 24×7 line: +91 80776 11583
- WhatsApp: message us here
- Or use the contact page / booking reference shared at confirmation.
7. Modifications & rescheduling
Need to change the date, time or vehicle instead of cancelling? In most cases we can modify your booking free of charge, subject to availability. Just contact us as early as possible and we will do our best to accommodate the change.
Cancellation — quick answers
You can cancel by calling +91 80776 11583 or messaging us on WhatsApp with your booking details. Our team is available 24x7 and will confirm the cancellation and any applicable refund immediately.
Yes. Cancellations made within the free-cancellation window (at least 24 hours before a local or airport pickup, and at least 48 hours before an outstation or Char Dham trip) attract no charge. Cancellations closer to the trip time may incur the charges shown in the table on this page.
If we or the driver cancel, or if a trip cannot run due to severe weather, landslides or road closures, you receive a full refund or a free reschedule — whichever you prefer — with no penalty.
Refunds, where applicable, are processed to the original payment method or as agreed with our team, typically within 3 to 7 working days after the cancellation is confirmed.