1. Information we collect
We collect only the information needed to provide and improve our taxi service in Dehradun and across Uttarakhand.
- Booking details — your name, phone number, pickup and drop location, travel date, time and chosen vehicle, submitted through our booking form, call or WhatsApp.
- Trip details — route, distance, fare quoted and driver assigned, generated to fulfil your ride.
- Device & usage data — browser type, IP address, pages visited and referring source, collected automatically to keep the site secure and measure performance.
- Communication records — messages, call logs and WhatsApp chats related to your enquiry or booking, retained for support and quality purposes.
2. How we use your information
Your data is used strictly to deliver the service you requested and to operate our business responsibly.
- Confirming your booking and sharing trip details with your assigned, verified driver.
- Contacting you about your ride, including pickup coordination and support.
- Calculating fares, processing payments where applicable, and maintaining trip records.
- Improving our website, fleet allocation and customer experience using aggregated, non-identifying usage data.
- Complying with legal obligations and protecting against fraud or misuse.
5. Data security
We protect your information with industry-standard measures, including HTTPS encryption in transit, access controls and limited staff access on a need-to-know basis. While no system is 100% secure, we continuously review our practices to safeguard your data against unauthorised access, loss or misuse.
6. Your rights & choices
Depending on your location, you may have the right to access, correct, delete or restrict the personal data we hold, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.
7. Children’s privacy
Our taxi booking service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with data, please contact us and we will promptly remove it.
8. Third-party links
Our site may link to external services such as Google Maps and our Google Business Profile. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of websites we do not control.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top will always show the latest revision. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact us
For any privacy-related question or request, reach our team at anayacabservice.in@gmail.com, call +91 80776 11583, or write to us at Shimla Bypass Road, Near St. Jude's School, Shanti Vihar Colony, Sewla Kalan Majra, Dehradun, Uttarakhand 248001, India.
Privacy — quick answers
We never sell your personal data. We share trip details only with the assigned driver and, where needed, trusted payment or messaging partners (such as WhatsApp) strictly to deliver your booking. We do not share your information for advertising or marketing by unrelated companies.
You can ask us to correct or delete the personal information we hold about you at any time by emailing anayacabservice.in@gmail.com or calling +91 80776 11583. We will action valid requests within a reasonable period, except where we are legally required to retain certain records.